SALON POLICIES

 

Cancellation Policy

We understand that sometimes things come up and it is necessary to cancel your appointment. As a courtesy, all confirmation emails and texts go out 48 or more hours in advance.  Therefore, please give us at least a 24 hour notice for a cancellation. This allows us the opportunity to fill your spot with someone from our cancellation list.

Since all service times are reserved for you personally, any appointment that is not cancelled within 24 hours of the service time will be charged 50% of your service. No call, no show appointments will be charged 100% of your service and may not be able to schedule for future appointments.

Please be on time for your appointment. Anyone arriving 20 minutes after their scheduled appointment will have to reschedule and may be considered a no show. This is to ensure a mutual respect of timing for all involved.

Pricing

All prices listed on our website and any printed materials are starting at prices. All pricing is determined by artist experience, technique, length and amount of hair you have. Pricing may also vary depending on the amount of color used and treatments such as Olaplaex to ensure the health of your hair. Double process color is just that – double the time and double the money. Almost all fashion color requires a double process and an Olaplaex treatment.

Deposits

All microblading services, new lash extension sets, and special occasion hair and makeup require a 50% non-refundable deposit/retainer at the time of booking. Additionally, hair services requiring more than two hours such as hair extensions and global keratin smoothing treatments also require a non-refundable 50% deposit/retainer at the time of booking. 

Product Return / Refund Policy

We have a no refund policy on services. We offer complimentary fixes within seven days of the service completion pending management approval.

Unused/unopened retail products/tools may be refunded within seven days of purchase. Used/opened retail products/tools may be exchanged or receive salon product credit for up to 14 days.

Forms of Payment

We accept cash, local checks and most major debit/credit cards. No post dated checks please. All returned checks will be subject to a $25 return fee.