Disappointing performance for a device this expensive. Dust and debris can accumulate over time. Close the cradle cover. Clean your scale as needed to remove dust and soil. Clean the charging contacts on the back of your device and the pins on your charging cable using the instructions in. Make sure that no pieces of the swab are left behind. When turning Flyer on or off, listen for the audio notification telling you the current battery level. When my Blaze was damaged I sent a picture of the damaged area to the, Was just Able to get it to start charging my contacts have had it, Yes. Looking at the back the leftmost contact is 'cratered' and the others have damage as well. Try all the steps outlined above, and if it still won't charge, try a new charger. The pins on the charging cable must lock securely with the port. For additional cleaning instructions, see our Wear and Care page. I noticed the pin spacing is the the same even though the charging pin position is different. I charged it fully, put it back on my wrist and within 10 minutes it was dead again. The battery level appears for a couple seconds, then disappears so you can use your watch while it charges. How do I restart my Fitbit device? Learn more. My Fitbit Blaze will no longer charge, and there appear to be holes in the charging contacts. Employee Wellness & Health Plan Members. The connection is secure when the tracker vibrates and the indicator lights blink. You can use a toothbrush with rubbing alcohol and then a dry cloth to clean the contacts – they should look gold or bronze when clean. A solid battery icon with a smile appears when your device is charged to 100%. Double-check that the Fitbit is seated properly in its charger. So for the "Alta HR", I'd like to suggest the following scheme (viewed as in video): Pins "1" and "3" appear to be used for charging (pin number assignment might be different from the "Alta", be careful). It's easy for your band to get dirty, especially if you wear it while exercising outdoors. like the others have noted my blaze back's connectors are dramaticly worn, would like to replace the back if I knew where to get one I don't know if I can get. Help others by giving votes and marking helpful solutions as Accepted. I'm sorry to see your experienced this problem with the charging contacts of your Blaze. Is there anything fitbit can do to remedy my situation? 12:35 Your tracker vibrates, and a battery icon appears on the screen. I don't think I've had this particular device for more than 2 1/2 to 3 years. Account active Uh, "Alta" and "Alta HR" have different contact layouts, so above is for the "Alta" (no HR). A battery icon appears for a few seconds. The Charge 4 charging cable has a gray connector on the base of the clip. How do I track my heart rate with my Fitbit device? Empower employees to take charge of their health with Fitbit Care. Cookies help us deliver our Services. I'll be happy to help you out! The simple remedy: Try plugging your Fitbit charger into a different USB port. Dry with a cloth or tissue before charging. If your battery stopped charging, try the solutions below. Dust and debris can accumulate over time. Employee Wellness & Health Plan Members. Allow them to dry completely before reattaching them to the headphones. While Flyer is on, briefly press the Power button to see the battery indicator LED and hear an audio notification. Make sure the pins on the charging cable align with the port. Do not use abrasive cleaners to clean your scale. Looking at the back the leftmost contact is 'cratered' and the others have damage as well. I actually email customer service and they were good about responding but I believe it’s before a year that they can send you replacements. From steps and distance to calories burned and active minutes, see your daily progress each day and over time. ‎12-21-2018 The percent charged appears on the screen. Thank you for your time since. ‎12-23-2018 https://staticcs.fitbit.com/content/assets/help/manuals/manual_alta_hr_en_US.pdf, https://fccid.io/XRAFB408/Internal-Photos/Internal-Photos-3304400, https://fccid.io/XRAFB408/External-Photos/External-Photos-3304397. Your tracker vibrates, and a battery icon appears on the screen. Hold the end of the charging cable near the port on the back of the watch until it attaches magnetically. Get a snapshot of your day . I have a picture but am unable to attach it. Why throw away an otherwise perfectly fine device for a problem so little? Join an existing conversation, or start a new thread to ask your question. Do not use antiseptic wipes, chlorine, or highly concentrated glass cleaner on the surface of the scale. Make sure not to scrape the contacts with anything metal, since metal can damage the plating and cause corrosion. The connection is secure when the tracker vibrates and a battery icon appears on the screen. https://xmnuz23762.i.lithium.com/t5/image/serverpage/image-id/61258i4F92098F58C91F3A/image-size/large?v=1.0&px=999, https://community.fitbit.com/t5/Alta/Not-sure-what-charger-to-use/td-p/2053325, http://www.chipworks.com/about-chipworks/overview/blog/fitbit-alta-teardown. To see this screen, turn on the battery menu item in the Fitbit app. Try a different USB port or a UL-certified wall charger. It looks to me like the contacts are indeed on the bottom side of the PCB, so pin "1" (top left) would be + and pin "3" would be -. When 1 day or less of battery life remains, a battery icon appears on your device as you tap through your stats. To maximize your Fitbit device's battery life, see the tips in Can I extend my Fitbit device's battery life? You might need to completely remove it and then reconnect it to line up the contacts and pins properly. Flex. You haven't used the device for several months, and it won't turn on. Let's call the one closest to the device corner 1, the middle one 2, and the third ... 3. @neubak, I've sent your information to Customer Support, but it seems that you already have a case created with them for further assistance with this. try getting extended warranty since we are almost guaranteed to have the same issue again with the charging contacts. I have the same problem. I noticed the pin spacing is the the same even though the charging pin position is different. The battery level icon is in the top left. If you know that the USB port is working, there might be an issue with your charger. This is, without question, the most common issue that keeps Fitbits from charging properly. The USB port or outlet is faulty. When a critically-low battery warning appears, charge your device as soon as possible. Despite its size, your Fitbit is still a computer. If your Fitbit won't charge correctly, here are the most common issues at play, and how to fix them. Put the device inside the charging cradle with the screen facing you and the 4 gold prongs aligned. I couldn’t find any help, so ended up replacing the whole thing. Hold the end of the charging cable near the port on the back of the tracker until it attaches magnetically. Which is GND and which is VUSB (assumed, 4..5 V)? To confirm your device is charging, see How do I charge my Fitbit device? If you need more help, let me know! As long as your Vcc is 5V the circuit has reverse polarity protection. When turning Flyer on or off, check the battery-level indicator light to view the current battery level. Subscriber Commenti. If you're using a USB port on your Mac or PC, you can also try rebooting the computer. For best results, don’t leave your device plugged in on the charger longer than overnight. Clip the end of the charging cable to the port on the back of your tracker. 05:59 You should receive an email soon with more instructions. FITBIT APP Meet the app that puts a world of health & fitness in your hands. If possible, try to restart your Fitbit, or use a different charger. The percent charged appears on screen. My Blaze is almost three years old and today I experienced this issue. Get Support. I hope everything goes well. Aria. Empower employees to take charge of their health with Fitbit Care. When I put it back on to charge the power level is zero again. When Flyer's battery level falls to Low or Very Low, the LED changes to red and an audio notification plays. I'd like to improvise a temporary charger with pogo-pins. A forum for discussion of all Fitbit-related products. See your battery level on the battery screen on your tracker. Ti invito a partecipare nelle nostre discussioni! Note: The Charge 3 charging cable doesn’t work with Charge 4. Clean the charging contacts on the back of your device to ensure they stay bronze or gold in color: Use a toothbrush with rubbing alcohol. Shame on Fitbit. Make sure the pins on the charging cable lock securely with the port. To clean your scale: About usCareersRetailersAffiliatesCorporate WellnessAPIHelp, © 2020 Fitbit, Inc. All rights reserved.Privacy PolicyTerms of UseReturns & WarrantyProduct CareRecall & Safety Info. The pins on the device or charging cable are dirty. Align the pins on the end of the charging cable with the gold contacts on the back of Inspire 2. One. Dust and debris can accumulate over time. I'm sorry you're having problems with your Blaze not charging . Flex 2 . The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Come ask questions, encourage/challenge others, and join a community making steps towards their goals. For more information, see, Keep the charging contacts on the back your device and the pins on the charging cable clean and free of debris. The battery level icon is in the top left.

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