This company is not yet accredited. Joseph Truini is a home improvement expert who writes extensively about do-it-yourself home remodeling and repair, woodworking projects and tools and techniques. Installation and service help: I do not blame the service person, but the company that does not invest in maintaining good records and methods to take care of their customers. Took 5 calls to Pella only to be emailed that they will send handles since door is on warranty, called again month later when and they said that have not send handles because those are not on warranty and send me to a repair shop which charges $250 for a visit. Unsubscribe easily. Pella was great when I ... but it deletes last name every time entry is... 0. answers. Learn about why they decided to purchase from Pella and if anything stood out during the installation process. Unsubscribe at any time.

Within a few months, one of the triple windows began to leak water and their installer had to return to fix the problem.

Mind you, there are 30 windows in my home! Plumbing. So a technician visited and looked at the door and said that it should just be replaced, would be too difficult to repair. Browse through ratings and reviews for each product we offer to determine which window or door is right for your home. Customers can watch videos or read blogs to help them get design ideas and get started purchasing doors and windows. The installer admitted that they are defective but no longer under warranty. A link has directed you to this review. And they came without many parts. Add that up with the 130 other homes with the same windows. I get bounced all around to talk to different people. Custom shapes available: My old Pella windows will certainly be replaced with windows that are NOT Pella. Disgusting. Enjoy reading our tips and recommendations. Sign up to receive our free weekly newsletter. We value your privacy. I realize after a few days I never got an email confirmation so I call about 4 different numbers trying to get someone to help me.

This is a typical instance of poor customer service. Set up an appointment online through Pella's website. All Rights Reserved. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Get connected with a professional near you on HomeAdvisor. After our homeowners have their Pella windows and doors installed, they have the option to leave us ratings and reviews. I was delighted, and agreed. Last summer, 2019, I hired a Pella repairman to see about replacing a Pella window that wouldn't close. Pella’s curated portfolio of front entry doors, with the most desired colors and glass styles, ensure your stylish new entry door complements other aspects of your home. Impact performance option is also available. Standard sizes from 2' 6" wide by 8' 0" high. I purchased what I thought was a quality product for my home. I told him to take his door and that I would never buy another Pella product again. Impact performance option is also available. They came with the head expender, Pella without and they came with the sealer, while pella without. Also, the windows are not high quality, but that is not the installation crew's fault. Online guides available: Set up an appointment online through Pella's website. I call back a few minutes later, confused, because my appointment is at 6:30pm, not 10am. © 2020 Pella Corporation, All Rights Reserved. Bought French style patio door and window 8 years ago in 2012. Now when they age out, they have to be special ordered at DOUBLE the price we used to pay. Although I asked I haven’t heard from them regarding the seal and the head expender for the 25 Windows I sadly ordered from Pella. Then I was charged an additional $175 for an hour of labor. © 2020 Pella Corporation, All Rights Reserved. Hear from Pella customers from across the United States to learn about the windows or doors they purchased and what stood out during the installation process.

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