Coordinator, Patient Relations 95 Woodland Street, 2nd FloorHartford, CT 06105. Further restrictions or exceptions related to OB, Pediatric, ICU and NICU patient visitors are listed below. In short, our patient advocates exhibit the mission and philosophy of Franciscan Health. mwest@trinityhealthofne.org, Monica Peyman, MS, NHA, CPHQ, CPJC, CPPS As a patient you want the assurance of knowing that you and your loved ones will receive the highest quality care in a welcoming and healing environment - the kind of care that happens every hour of every day with Franciscan Health. dbetkoski@griffinhealth.org, Patricia Kiley Trinity Health Of New England Medical Group - MyChart Patient Portal provides members the access to manage a medical condition, review test results or pay your bill. Manager, Patient Relations/Volunteers Supervisor of Patient Experience - Milford Campus Johnson Memorial Hospital - MyCare Patient Portal provides members the access to manage a medical condition, review test results or pay your bill. Responses to inquiries must be made via telephone, so please provide the best phone number where you can be reached. At St. Francis Hospital, patients interact directly with experienced physicians and nurses. Director Community Relations & Volunteer Services mtomarkin@stamhealth.org, Kathleen Hazen, CPXPL, CPXP The Saint Mary's Hospital - MyCare Patient Portal provides members the access to manage a medical condition, review test results or pay your bill. Our expert physicians and skilled staff serve everyone who walks in our doors with respect and compassion in our Franciscan tradition. Each day, we commit ourselves to practicing the words of our mission in how we care for our patients. The Saint Francis Foundation operates exclusively to advance the charitable, scientific and educational purposes of Saint Francis Hospital and Medical Center, Mount Sinai Rehabilitation Hospital and Johnson Memorial Hospital through relationship building, community visibility and fund raising. diana.duhamel@nuvancehealth.org, Janet Johnson Continuing Christ's Ministry in our Franciscan Tradition. 860-496-6666

jessica.mancini@hhchealth.org, Terri Savino, MSN, RN, CPHQ

dfedeli@stamhealth.org, Megan Robustelli These mobile apps give you the ability to view some of your medical records (or someone else's records, where you have proxy rights) on a smartphone or tablet. Bliss Wing : B2 Imaging Center.

Patient & Family Experience Assistant Manager Patients and visitors must provide their own mask. For personalized assistance please contact one of the following helplines: You have the option to access your health data through certain third-party applications. carmen.diaz@hhchealth.org, Kandy Kelson 100 Port Washington Blvd., Roslyn, NY 11576 860-679-3176 Should you ever wish to discuss a concern, please let any one of our staff members know. Quality Assurance Specialist Patient Relations Partner Vice President, Patient Experience Discount parking coupon books may be purchased at the Hospital Parking Toll Booth, from 9 a.m. to 10 p.m., Monday through Friday, and weekends and holidays from noon to 10 p.m. (cash only).

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If for any reason we do not exceed your expectations, we encourage you to let us know at any time during your stay. Communicate with your doctor Get answers to your medical questions from the comfort of your own home

mpeyman@trinityhealthofne.org, Ellen Harry Their education includes a Bachelor of Science in Nursing (BSN) or other undergraduate degree, and requires a license as a registered nurse (RN) and experience as an RN in a health care setting. Saint Francis Hospital. 203-336-7311 mrobustelli@stamhealth.org, Cindy Molin

Regulatory and Patient Safety Specialist 860-714-1572 Catholic Health Services of Long Island. Saint Francis Hospital and Medical Center; Michele West, RN, BSN Regulatory and Patient Safety Specialist 860-714-4454 mwest@trinityhealthofne.org.

Saint Francis Hospital Attn: HIM Department 114 Woodland Street Hartford, CT 06105 (860) 714-8014 (F) (860) 714-5546 (O) Mercy Medical Center Saint Mary's Hospital The Patient Experience at St. Francis Hospital. They can also be purchased in Registration B, Monday through Friday, 7:30 a.m. to 4:30 p.m. (cash or credit card). 860-585-3269 Monica Peyman, MS, NHA, CPHQ, CPJC, CPPS Director, Quality, Patient Safety, and Regulatory 860-714-1572 mpeyman@trinityhealthofne.org

203-276-8565 It enables you to securely use the Internet to help manage and receive information about your health. 860-496-6657 Director, Planetree Programs and Services

rita.hocter@nuvancehealth.org, Michele West, RN, BSN Please use your activation code from your statement.

203-688-5389 leah.russack-baker@hhchealth.org, Christine Banti Pay As Guest Please do not use MyChart for medical emergencies. Volunteer Services Many provider office locations have temporarily reduced hours of operation. The Call Center is available to schedule exams Monday through Friday 8:00 am to 5:00 pm. jjohnson@daykimball.org, Debi D'Alba 203-688-3742 Trinity Health Of New England Medical Group - Hartford. Please check back here as applications are added regularly. They must graduate from an accredited graduate (MSN) or doctoral (DNP) program and achieve a board certification. Patient satisfaction is of the utmost importance at St. Francis, and our Patient Relations department offers information, consultation, referrals and advocacy for any concerns that may arise during your visit. Clinical Nurse Consultant, Patient Experience Coordinator, Patient Relations and Patient Experie System Director, Patient Relations terri.savino@midhosp.org, Rita Hocter elizabeth.locke@ynhh.org, Andrea Adams

Johnson Memorial Hospital Mercy Medical Center Mount Sinai Rehab Center Saint Francis Hospital Saint Mary's Hospital Johnson Memorial Hospital Employee Colleague Portal Hartford, Connecticut (CT), Trinity Health of New England Patient advocates promote the healing process by working with you to make sure any issue you have is resolved in a timely manner. sgilland@connecticutchildrens.org, Diana Duhamel 203-863-4749 Mount Sinai Rehabilitation Hospital - MyCare Patient Portal provides members the access to manage a medical condition, review test results or pay your bill. Monday - Saturday: 10:30 a.m. - 12:00 p.m. Sunday: Closed ; 125 Woodland Street, Hartford, CT; Lower level of the Employee Parking Garage; Equipped to test patients 6 months and older? Our Financial Counseling representatives are prepared to help you interpret and understand insurance benefits as they relate to hospital charges and help make arrangements for charges not covered by insurance. Mercy Medical Center - The MyHealth patient portal provides you online access to your health information, whenever you need it.

Coordinator, Volunteer Services, Milford Campus Saint Francis Hospital. Login Issues? We know how busy life can be and so we are pleased to offer a mobile version of MyCare available in the Google Marketplace or Apple Store.

For more information about anything relating to your stay at St. Francis, call a Patient Relations representative at 516-562-6113. pkiley@griffinhealth.org, Carmen Diaz 860-679-3176 | The Connecticut Joint Replacement Institute (CJRI) at St. Francis Hospital. For all urgent medical matters, please contact your doctor’s office, go to an emergency room or call 911; for all medical emergencies, immediately dial 911. Franciscan Health is offering a COVID-19 Risk Assessment and medical provider consultations to help direct you to the most appropriate care. Patient advocates promote the healing process by working with you to make sure any issue you have is resolved in a timely manner. The applications listed below are already connected to our health record. Our patient representatives, also called patient advocates, serve as liaisons between the patient/family and hospital, helping to assure quality of care as well as patient/family satisfaction. Saint Francis, Mount Sinai and Johnson Memorial Colleague Children's Scholarships. Feedback from patients and family members is a vital component of hospitals' efforts to continuously improve the patient experience. Copyright Patient Advocacy Our Patient Advocacy staff will respond to any comments or observations you may have regarding patients or visitors of Hartford Hospital. At Franciscan Health, we understand hospitalization may cause financial pressures. Patient Advocate request form below.

khazen@stamhealth.org, Deborah Fedeli President Circle Liaison/Patient Relations Physician assistants (PA) typically obtain medical histories, perform examinations and procedures, order treatments, diagnose diseases, prescribe medication, order and interpret diagnostic tests, refer patients to specialists as required, and first or second-assist in surgery. 860-679-6377 Emergency Department Emergency patients are to follow signs for “EMERGENCY” and drive directly to the Emergency Department entrance of The Heart Center.

Return the completed form to your applicable hospital’s Release of Information staff via fax, mail or deliver it in person: Your request for medical records will be processed within 30 calendar days from receiving the completed request unless we notify you that the request cannot be processed within that time frame, the reason for the delay, and the date by which we will complete action on the request. We are available to assist you Monday through Friday from 7am – 4pm. Effective Wednesday, July 29, Saint Francis Medical Center will permit ONE visitor per patient. If you need a patient representative to help you, please select your facility to learn more about their patient advocacy services. Director, Patient Centered Services molin@uchc.edu, Andrea Huntley 860-585-3657 860-837-5582 Trinity Health Of New England patients are encouraged to register for MyCare, a service providing free, personalized, and secure online access to portions of their medical records. Franciscan Health Outpatient Laboratory Services Olympia Fields, Contact us online or our hospitals by phone, Franciscan Health Olympia Fields (Illinois), Increase the personalization of care to patients and families, Strengthen, encourage and facilitate patient and family dialogue with their healthcare team, Provide a personal and impartial means of communicating patient and family expectations, needs, requests and concerns to the healthcare providers, Communicate the hospital's policies and procedures to the patient and family, Identify potential patient, family, or visitor concerns or suggestions and direct them to the right resource, Seek information for the patient and provide that information in easy-to-understand language, Work with various departments in resolving patient concerns, tracking concerns, analyzing data to identify opportunities for improvement and to facilitate change, Intervene and collaborate with hospital staff to assure privacy and confidentiality rights are protected.

Who We Help. Hospital Advocate 203-732-7181 It exemplifies the vision of a group of surgeons from Orthopedic Associates of Hartford to create a first class destination center for … A full range of additional health care professionals—including nurse extenders, pharmacists, social workers, nutritionists, and pastoral care providers—work as a team to provide personalized care in an environment of warmth, healing, and respect.



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